Refund and cancellation Policy

Balloon Orders

When orders are placed through the website, a pick-up/delivery slot is reserved and the materials and supplies for the job are purchased. Please make certain you are happy with your order before paying for it.

If you ordered the Goods or Services off-premises then you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days after the day you placed your order. To exercise your right to cancel you must notify us immediately preferably by email us (info@RainbowTwisters.com). You must provide us with a clear statement of your decision to cancel an order. We aim to respond within 48 hours to confirm cancellation and refund your order.

Please note that you have no right to cancel an order for balloons or Equipment hire once these are out for delivery.

Any valid refunds will be minus any card processing fees that were automatically taken out by the card processing company at the time of payment.

Orders cancelled with more than 14 day notice will be exchanged for instore credit. Cancellations within 14 days of the pick-up/delivery date are not eligible for a refund. We reserve the right to refuse future orders from you if you have cancelled an order previously.

We are not able to accept returns of personalised or inflated orders due to the perishable nature and being individually created for the customer (therefore cannot be resold or reused). If your items are faulty this does not affect your statutory rights.

Services

Once services have been booked and paid for you have 14 days to notify us of a cancellation to receive a full refund (provided you are not within 14 days of the services being provided). Service cancellation with more than 14 days notice can be exchanged for instore credit, cancellations within 14 days of the event are not eligible for a refund.