Frequently asked questions

We are based in Glasgow, Scotland. Our balloon deliveries and artists are available within 10 miles of Glasgow. For larger bookings, events and packages we are able to travel further afield, please fill in our booking form with as much information as you can and we will contact you as soon as possible.

It’s easy, just select the balloon arrangement you would like from our shop, pick a date for delivery, add any customisation and additional information, fill out the delivery address and pay at checkout.

We only allow bookings up to 50 days in advance, booking slots are filled on a first come first served basis so we recommend booking 40-50 days in advance of your events.

Unfortunately we can not take same-day orders.

When ordering through the website, payment for your order will be taken at checkout. We take Visa, debit & mastercard.

For artist bookings payment is usually done by bank tranfser, card or cash (by arrangement only).

Your booking will not be finalised untill full payment is recieved.

Delivery cost depends on the distance needed to travel. When ordering through the website, delivery will be calculated at checkout.

The first step when buying a balloon is to select a date from the calendar, this will be the delivery date, this is confirmed again for each product. If the delivery dates you have selected do not match up we cannot be held responsible for the confusion.

During checkout you will be given the opportunity to add any additional information, this is where you can leave any special delivery instructions (e.g. times someone will be available or a safe place to leave your order if no one is available)

Yes, when ordering through the website you will be given the option of collection or delivery. Collection is available from 12pm-6pm everyday except Mondays and Thursdays. Collection is from 62 Errol Gardens g50rs, call 07412367067 when you are downstairs and someone will bring your order to your car for you.

Please note: some balloon displays are 1.8m tall so please make sure your vehicle is big enough to transport your order
before selecting the collection option. Rainbow Twisters are not liable or responsible for the transport of orders for collection.

You are welcome to customise and personalise your order wherever the feature is available in our shop, as well as feel welcome to leave any notes if you have any particular requests. We will always use our extensive experience and best judgement on deciding the size, placement and arrangement of your balloon art. Rainbow Twisters reserves the right for the creative license over all it’s products. No
discounts or refunds are available for the finished product differing slightly from the picture shown.

If you need to make any changes to your order you need to give us at least 3 days notice and there may be an amendment charge.

Absolutely, just give us as much notice as possible and send us an email with your name and order details so we can change the address. Please note, once the item is out for delivery, any changes to the address may incur a 24-hour delay

If no one is in to receive the order we will try and leave it in a safe place or with a neighbour as per the delivery instructions. If no instructions were given we will attempt to call you. If we are unable to reach you we will take your order back and you can arrange collection or pay extra for another delivery attempt.

We only use the best quality materials we can get, we expect them to last 3 indoors (provided they don’t get accidentally popped) but some of our air filled designs have been known to last months!

Balloons will probably not last 24 hours outdoors.

Latex Balloons are made from natural rubber and are biodegradable. These will fully degrade if put in general waste.

Foil/mylar balloons are not boidegradable but can be recycled.

Structures/Equipment used in larger balloon displays e.g. columns, arches etc. are designed to be reused. Collection of this equipment will be organised through the admin team after an order containing said equipment is made

We are not able to accept returns of personalised or inflated orders due to the perishable nature and being individually created for the customer (therefore cannot be resold or reused). If your items are faulty this does not affect your statutory rights.

If orders are cancelled 30 days or more before the pick-up/delivery date,  store credit in the amount of the order will be given.

Orders cancelled with less than 30 days until the pick-up/delivery date are not eligible for a refund.

When orders are placed through the website, a pick-up/delivery slot is reserved and the materials and supplies for the job are purchased.

If orders are cancelled 30 days or more before the pick-up/delivery date,  store credit in the amount of the order will be given.

Orders cancelled with less than 30 days until the pick-up/delivery date are not eligible for a refund.

Some products we sell (e.g. arches) use equipment we re-use so these would require a takedown (included in the price). If you think you might require a takedown service, please let us know at checkout.

Fill in the booking form with as much information as possible to get a quote and someone will get back to you to confirm your booking.

Any tickets available will be available through our shop. If no tickets are available it is possible we have sold out.

We do not condone balloon releases and do not sell balloons for release. This is the same as littering which can be harmful to wildlife. Please make sure you always bin or recycle your balloons when you’re finished with them to avoid littering or polluting the
environment.

We have a few chosen charities that we donate to and fundraise for so unfortunately we are not taking new charitable requests at the moment.

Due to data protection we are only able to discuss the details of the order with the billable customer. Any questions regarding an order
must be made through the billable customer.

Please refer to our privacy policy for any further information.